NEON REDWOOD PRIVACY POLICY
Last Updated: December 20th, 2023
This Privacy Policy describes how Neon Redwood LLC (“we”, “us,” “our,” or the “Company”) collects, uses and discloses information about individuals who use our websites (www.redwoodsage.ai), applications, services, tools and features (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor or another individual whose information we have collected pursuant to this Privacy Policy. Please note that the Services are designed for users in the United States only and are not intended for users located outside the United States.
Please read this Privacy Policy carefully. By using, accessing, or downloading any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use, access or download any of the Services.
- 1. CHANGES TO THIS PRIVACY POLICY
We may modify this Privacy Policy from time to time in which case we will update the “Last Updated” date at the top of this Privacy Policy. If we make material changes to the way in which we use information we collect, we will use reasonable efforts to notify you (such as by emailing you at the last email address you provided us, by posting notice of such changes on the Services, or by other means consistent with applicable law) and will take additional steps as required by applicable law. If you do not agree to any updates to this Privacy Policy, please do not access or continue to use the Services.
- 2. HOW WE COLLECT AND USE YOUR INFORMATION
When you access or use the Services, we collect certain categories of information about you from a variety of sources.
Information We Collect Directly from You
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features. Information that you directly submit through our Services includes:
- The following contact information: name and email address. We collect basic contact details to communicate with you, provide you with products and services, and to market to you.
Information We Collect Automatically
We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, web beacons/clear gifs and other geolocation tracking technologies (“Tracking Technologies”). Usage Data includes:
- Device information (e.g., unique device identifier, device type, IP address, operating system)
- Browser information (e.g., browser type)
- Location information (e.g., approximate geolocation)
- Information from partner services we connect to (e.g., your slack user and team identifiers)
- Other information regarding your interaction with the Services (e.g., log data, date and time stamps, clickstream data, ad impressions)
We use Usage Data to tailor features and content to you, and to run analytics and better understand user interaction with the Services. For more information on how we use Tracking Technologies and your choices, see the section below, Cookies and Other Tracking Technologies.
In addition to the foregoing, we may use any of the above information to provide the Services, comply with any applicable legal obligations, to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
- 3. COOKIES AND OTHER TRACKING TECHNOLOGIES
Most browsers accept cookies automatically, but you may be able to control the way in which your devices permit the use of Tracking Technologies. If you so choose, you may block or delete our cookies from your browser; however, blocking or deleting cookies may cause some of the Services, including certain features and general functionality, to work incorrectly. If you have questions regarding the specific information about you that we process or retain, as well as your choices regarding our collection and use practices, please contact us using the information listed below.
Your browser settings may allow you to transmit a “do not track” signal, “opt-out preference” signal, or other mechanism for exercising your choice regarding the collection of your information when you visit various websites. Like many websites, our website is not designed to respond to such signals, and we do not use or disclose your information in any way that would legally require us to recognize opt-out preference signals. To learn more about “do not track” signals, you can visit http://www.allaboutdnt.com/.
- 4. HOW WE DISCLOSE YOUR INFORMATION
In certain circumstances, we may disclose your information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With our affiliates or otherwise within our corporate group
- With vendors or other service providers (e.g., payment processors, data analytics vendors, cloud storage providers, fulfillment partners, IT service management vendors, email marketing services vendors, security vendors)
- When you request us to share certain information with third parties, such as through your use of social media widgets or login integrations
- In connection with or anticipation of an asset sale, merger, bankruptcy, or other business transaction
- To comply with applicable law or any obligations thereunder, including cooperation with law enforcement, judicial orders, and regulatory inquiries
- To enforce any applicable terms of service and ensure the safety and security of the Company and/or its users
- With professional advisors, such as auditors, law firms, or accounting firms
5. THIRD PARTY WEBSITES AND LINKS
We may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms (such as Facebook or Twitter) may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
- 6. CHILDREN’S PRIVACY
Children under the age of 13 are not permitted to use the Services, and we do not seek or knowingly collect any personal information about children under 13 years of age. If we become aware that we have unknowingly collected information about a child under 13 years of age, we will make commercially reasonable efforts to delete such information. If you are the parent or guardian of a child under 13 years of age who has provided us with their personal information, you may contact us using the below information to request that it be deleted.
- 7. SECURITY
Please be aware that, despite our reasonable efforts to protect your information, no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Any information you send to us electronically, while using the Services or otherwise interacting with us, may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
- 8. HOW TO CONTACT US
Should you have any questions about our privacy practices or this Privacy Policy, please email us at hello@neonredwood.com.
